“There are known knowns. There are known unknowns.
But there are also unknown unknowns.
There are things we don't know we don't know.”

– Donald Rumsfield

What are the teenagers in the picture below doing?

Ask someone under 35 what it is. With eyes wide open they will tell you that “they have NO clue!” But you do. You can smell that ink and you see that purple ink on your fingers! And you could still run a mimeograph machine today – no problem.

Ask an under 30 to get you a piece of carbon paper or show them a typewriter ribbon and ask them what they are for. No clue. They should know, right?

But when you ask a question about your iPhone, iPad or other device, they can’t believe you don’t know how to use it or fix it. Don’t blame them. These are “learned behaviors” just like the ones we learned. Why should you be expected to understand something that you’ve never been exposed to before or didn’t grow up with?

Many boomers aren’t using today’s technology to potential because “we don’t know what we don’t know.” You may be frustrated or insulted by instruction manuals like “iPad for Dummies.” You could be mouth-agape as your children or grandchildren race through device settings to set up YOUR device like they would set up their device.

So, how do you learn? With patient instruction from someone who demonstrates, someone who explains how it works in terms you are familiar with and then helps you practice it on your own devices. That’s how we learn… And that is why AppTech Training’s iCollege and Tech@home services are for baby-boomers who want to get more out of their technology!